McKenna Property Management

Unfortunately google limits the characters you can post in a review - I had quite the review drafted... The short version is - we occupied an MPM home in the NW valley for 6 years and vacated in October of 2023. MPM retained the entirety of our $1700 deposit, and charged us an additional $30 claiming, among several itemized charges, the following absurd and excessive fees: $120 Fridge Filter $110 Re-Key fee, including “5 combination changes” for two doors. This is because we only returned 1 set of keys, instead of 2 $750 Painting - a complete disregard for acceptable standards of “wear and tear” - judge for yourself, photos attached. We occupied the home for SIX YEARS. Six years. As the above charges were a clear attempt to unjustly retain our security deposit, we immediately sought legal counsel on the matter. We were advised that the fees were, by all accounts, overreach and very likely in violation of NRS 118A.242. We requested $880 in reimbursement - a number we felt would satisfactorily resolve this dispute. MPM’s compromise was to refund us a wholly arbitrary, baseless, $320 with no explanation or justification on how that amount was determined. Bottom line - MPM employs predatory leasing tactics while doing their best to skirt the law. They know full well that they have the upper hand. By refusing to do any sort of tenant walk-through when vacating, they give themselves the freedom to charge whatever they want in an effort to keep your money. This puts the burden of recouping the deposit directly on the tenant, making you fight for what should rightfully be yours. From the wording in the lease agreement, to the policies and procedures regarding vacating the property, MPM does everything they can to take full advantage of the tenant. They know the average tenant does not have the resources to pursue full legal action in small claims court. We relocated to the east coast, and pursuing this any further in the court of law would have cost more than it’s worth - and MPM counts on this. Between my girlfriend and I, we have collectively rented homes and apartments for well over 20 years. We have never been taken advantage of like this - and have never treated a home better than we did this one! If you are currently renting, or considering renting, from MPM please be ready to fight for your rights. Follow everything in your lease word-by-word. Photograph everything. Keep all your emails and any documentation. And if you have the resources, fight MPM in court. The only way the relationship between tenants and property owners/managers changes is if people fight for their rights. The current housing situation in America is already bad, but property management companies like McKenna Property Management make it worse. To put it in perspective - we paid MPM, and the homeowner, over $100k to live in and care for their home for six years. And were charged and additional $1,730 on the way out the door…

We rented with McKenna for 2 years. They were always prompt in responding to all of our needs. Never had a problem with communication, they always returned our email/call quickly. They made the move in/out process very smooth. Thank you for being a great property management company. Lord knows there are a lot of bad ones out there.

the McKenna team has been managing my Vegas rental property ever since i bought it in Summer 2021. we're on our 2nd tenant and absolutely every step is taken care of by the McKenna staff. this was a super important detail for me, as i live across the country and can't handle day to day tasks. from cleaning to repairs, mid-lease property inspections to vetting clients, McKenna is a full service option with very fair pricing. i see no reason why they won't manage my property until the day we either sell it or pay off the mortgage with tenant rents.

Thank you McKenna!! I moved out of state to Henderson, NV after living in the same state for 46 years, although I spent the first 17 years of my life in another state on the East Coast. Due to accepting a job here in Nevada, I was on a timeline to locate a rental property and happened upon a beautiful rental listed by McKenna property management. After my initial phone call to McKenna Property Management to please view the property ASAP, I was greeted with nothing but excitement, compassion, and care. Emily met me at the property at the drop of a hat, and I immediately applied for this rental that I loved and 1000% met my needs. The process was beyond smooth, and I was approved for the rental in less than 48 hours and was able to move all my belonging in and begin my new job as scheduled. I cannot think McKenna property management for their care and concern and professionalism enough! Thank you from the bottom of my heart!

I had the pleasure of working with McKenna Property Management in Las Vegas, and I must say, they exceeded my expectations in every way. From the moment I entrusted them with my rental property, I knew I was in capable hands. The team at McKenna Property Management is not just professional but truly dedicated to their clients. They went above and beyond to ensure my property was well-maintained and consistently occupied by quality tenants. Their attention to detail in tenant screening and property maintenance is truly commendable. Communication was seamless throughout our partnership. I always felt informed and in the loop about my property's status, from rent collection to maintenance requests. It's rare to find a property management company that combines such efficiency with a personal touch. Moreover, their local knowledge of the Las Vegas market is impressive. They were able to optimize rental pricing and strategies to maximize my income while keeping my property in great shape. Overall, I can confidently say that McKenna Property Management has made property ownership in Las Vegas a hassle-free and profitable experience for me. I wholeheartedly recommend their services to anyone in need of top-notch property management. They are truly outstanding!